Troubleshooting

"Expired or Invalid Token" or you are suddenly logged out #

Flux signs you out after 30 minutes without activity. Log in again; anything you had already saved is still there. If it keeps happening while you are actively working, your browser may be blocking cookies for fluxshopmanager.com.

A save fails with "Forbidden" #

You have most likely reached a limit on your plan: the number of customers, work orders, vendors, inventory items, or team members. Open Billing to see your plan, and Plans and billing for the limits. Upgrading lifts the limit immediately.

Staff accounts also get a refusal when they try to do something reserved for admins, such as editing settings or adding part numbers. Ask an admin or owner.

I typed a ticket number on the Dashboard and got "Invalid Order Number" #

Include the C at the front, for example C1042. The lookup opens work orders and invoices; estimates are opened from the Open Estimates card instead.

I added a new customer or vehicle and the ticket does not show it #

Adding puts the new record in the list but does not select it. Click the select button on its row, then carry on.

Save on New Work Order does nothing #

Look for a card outlined in red. A customer and a vehicle (or No Vehicle) must be selected. If a line is highlighted when you click Close Ticket, it is missing a price, vendor, cost, invoice number, or DOT number.

"Email address is missing from the selected customer" #

This is the Email Missing Reminder setting nudging you to collect an email so the customer can receive service reminders. The ticket still saves. Turn the nudge off under Settings, Edit Store Details, if you do not want it.

A customer, vendor, or item has disappeared #

Check Show Inactive on the Inventory page, or the vendor's or vehicle's Active box. If your plan was recently downgraded, records beyond the new plan's limits are hidden until you upgrade again; nothing has been deleted. See Plans and billing.

"Work Order Modified" appears while I am editing #

Someone else saved this ticket after you opened it. Click Refresh to load their changes, then redo yours. Clicking Cancel and saving would overwrite their work.

"Pick the stores you want to keep" appears on login #

Your organization now has more stores than its plan allows. The owner must choose which ones stay visible; everyone else sees a short waiting message until that is done. Upgrading restores the hidden stores.

The logo will not upload #

The file must be a JPEG, PNG, WebP, or GIF and under 2 MB. Export a smaller copy from your image editor and try again. A wide logo with little empty space around it prints best.

Printouts are missing the logo or colours #

In your browser's print dialog, turn on Background graphics (Chrome and Edge list it under More settings) and make sure the paper size and margins are set to default. See Printing.

Appointment requests from the website are not arriving #

The website is getting invalid_api_key: the store's key was regenerated or never entered. Compare the key under Settings with the one on the website. See Accepting appointment requests from your website.

I cannot see Billing #

Grandfathered accounts (shops that used Flux before plans existed) have no billing and no Billing link. Otherwise only the owner and billing admins can change the plan; other roles can view it but not check out.

I forgot my password #

Use Forgot your password? on the login page. The reset link is emailed within a minute and works for one hour. If nothing arrives, check spam, then wait two minutes and try again. An admin can also set a new password for you under User Accounts.

Still stuck? #

Use Report Bug at the bottom of the left menu while you are on the problem screen; it sends us the details we need. Or contact us.