Plans and billing
What each plan includes, how the free trial works, and how to add a card, change plans, or cancel.
Billing is per organization, not per store or per user. Everyone in your organization shares one plan.
What each plan includes #
| Free | Standard | Pro | |
|---|---|---|---|
| Customers | 25 | 500 | Unlimited |
| Work orders | 50 | 1,000 | Unlimited |
| Vendors | Not included | 25 | Unlimited |
| Team members | 3 | 5 | Unlimited |
| Inventory items | Not included | 500 | Unlimited |
| Stores | 1 | 3 | Unlimited |
| Reports | Not included | Yes | Yes |
| Inspection reports | Yes | ||
| Multi-store rollups | Yes | Yes | |
| Decline and track deferred work | Yes | Yes | |
| Automated service reminders | Yes | ||
| AI assistant access (Claude, ChatGPT) | Yes |
Limits count across your whole organization. The work order limit counts every ticket you have ever written, including estimates and invoices. Current prices are on the pricing page.
The free trial #
Choosing Standard or Pro when you sign up starts a 14-day trial with no card required. You get the full plan from day one. A banner at the top of every page counts down the days.
Before the trial ends, open Billing and click Add card & continue to keep the plan. If no card is on file when the trial ends, your organization drops to Free automatically. Nothing is deleted; see "What happens on a downgrade" below.
Upgrading or changing plan #
- Open Billing from the left menu.
- Click Change plan.
- Pick Monthly or Annual (annual saves up to 20%), then Choose Standard or Choose Pro.
- Enter the Number of stores you need. Each plan includes one store; additional stores are charged per seat.
- Complete checkout with your card.
The upgrade applies as soon as checkout finishes, and anything that was hidden by a lower plan's limits reappears.
Only the owner or a billing admin can check out or manage payment details. Other roles see the plan but cannot change it.
Managing your card or cancelling #
Manage payment method on the Billing page opens the secure customer portal, where you can update the card, change the number of stores, download invoices, or cancel the subscription. The button becomes available once a card is on file.
Warning: Switch to Free on the plans page changes your plan inside Flux but does not stop an active subscription. To cancel billing, use Manage payment method and cancel in the portal.
What happens on a downgrade #
When you move to a plan with lower limits, whether by choice, at the end of a trial, or after a failed payment, nothing is deleted:
- Records beyond the new limit are hidden, oldest first kept. For example, dropping from Standard to Free keeps your first 25 customers visible.
- Features the new plan does not include, such as inventory or vendors on Free, are hidden entirely.
- If you have more stores than the new plan allows, the owner is asked to pick which ones stay visible. Other users see a short "being reconfigured" message until that choice is made.
- Open work orders can still be finished and invoiced.
Upgrading again brings everything back exactly as it was.
When you hit a limit #
Saving the record that would exceed a limit is refused. For team members the message spells out the limit; for customers, work orders, vendors, and part numbers you may only see "Forbidden" under a save error. If a save fails for no obvious reason, check Billing to see whether you are at your plan's cap.
Grandfathered accounts #
Shops that used Flux before plans were introduced keep every feature with no billing. Their Billing page shows a Grandfathered account card and no payment options.